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Customer Care

Thanks for shopping  Joeleene


If you are not entirely satisfied with your purchase, we're here to help.





Have any questions or concerns? 

We’re always ready to help!



Contact us at

Mailing Address: 

8550 W. Desert Inn Rd Ste..102-484

Las Vegas, NV 89117


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Eligible purchases can be returned for a store credit only. Items returned are subject to rejection if they do not satisfy the following requirements:

  • The item is unworn and in original condition with all the tags still attached

  • The item has absolutely no marks or stains (including makeup and spray tan)

  • The item is returned to us within 30 days from delivery

  • The item does not have any odor (including deodorant, perfume, body odor or detergent)

  • Innerwear, Bodysuits, Earrings and Shoes cannot be returned (for hygiene reasons)

  • A receipt and proof of purchase is available.

We reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Joeleene..


How to Return Your Purchase:

Items can be returned to one of our store locations with proof of purchase and photo ID. or Shipping to our warehouse. All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. Return Items must be shipped within 30 days of date received.  A return shipping label will be enclosed with every eligible purchase . The enclosed Return label. Fee of 7.99 and the Original cost of $7.99 will be deducted from the return amount.  Shipping costs are nonrefundable. Return can also be shipped, at expense of customer to 8550 W. Desert Inn Rd. Ste. 102-484 Las Vegas, NV 89117.

Final Sale Items

All personalized merchandise, Merchandise Made- to- order, swimwear, Innerwear, discounted items purchase in store, and Clearance items at 20% off or greater are FINAL SALE and are not eligible for return or exchange.

Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash. Any unauthorized Final Sale items which are posted back to Joeleene will be refused upon delivery and returned to the sender.

Store Credit

A Joeleene store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months.

Contact Us

  If you have any questions on how to return your item to us, contact us at

We reserves the right to modify its return and exchange policy at any time.


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You can track your order by emailing

Shipping and Delivery


Currently, we offer a standard shipping rate of $7.99 on all ground orders within the continental U.S. For international shipping or express shipping please contact us at All shipping costs are non-refundable. Should a purchase be made with a "Free shipping" promotion, Shipping Cost will be charged in case of a return. Your Purchase will ship out within two business Day of purchase, should there be a delay you will be noticed via email.



                                Shipping Type                                      Cost (USD)                            Delivery Times

                                Standard Ground Shipping                 $ 7.99                                      3-10 Business Days



*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

NOTE: For Hawaii, Alaska and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping.




We currently do not ship orders to multiple addresses.

Item Availability


In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.


A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.


You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be charged for the price of pre-order. However he item may not ship out to you until later when it has become available. Should the item never become available a full refund will be credited to your credit card. 

In Store Pick Up/ Returns

Joeleene is now offering in-store Pick up to our local Las Vegas Clientele.

To confirm your order is eligible for Pick Up please email

In Store Pick up and Return is Free. Online Return Policy Applies.

Orders will be ready for pick up within 24 hours.

Pick up orders will not included return label, but one can be requested via email.

You can also contact the Store to confirm the order is ready. (702) 527-6354

Payment info



Joeleene accepts the following credit cards for online purchases:

  • American Express

  • Visa

  • MasterCard

  • Discover

The  total dollar amount of your order, including taxes and shipping will be charged to your card at the time of order placement. If your credit card is not authorized or the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page to try another form of payment.

We do not accept debit cards. Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.


Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.


We now offer for purchase E-gift cards to be used online. E- gift card can sent same day or scheduled for a later date and ready to use within 24 hours. Physical Gift card can be purchased in store or request via email. Physical Gift card and Merchandise return Cards can not be processed through out online system. Please email with your order, personal information, and Gift card number to be processed Manual.

You may check the balance of your E-Gift Card emailing You will need your Gift Card number and PIN. Gift Cards are Valid for 24 months from date of Issue. Merchandise Return Card/ Store Credit is Valid for 12 Months from Issue Date.



For cards purchased on

Your purchase or use of a Gift Card constitutes your acceptance of the following terms and conditions:

E-Gift Cards purchased  at will not expire. Gift Cards are redeemable for merchandise at any store location and at, Proof of E-gift card should be presented at the time of purchase and may not be redeemed for cash, except were required by law. You may also be required to provide your PIN when redeeming an E-Gift Card. Gift Cards will not be replaced if lost or stolen. Treat your Gift Card like cash. We are not responsible for unauthorized use of your Gift Card. For card balance, Email Refunds of purchases made with this card will be placed back on card or a new card. Gift card are valid for 24 months from the date issued. Use of this card constitutes acceptance of these term and conditions. 


Is there a maximum dollar value on an E-Gift Card?

The total Gift Card amount cannot exceed $1,000.00 per card or $2,000.00 per order.

Can I purchase Gift Cards using a Gift Card?

At this time, we do not allow Gift Cards to be purchased using another Gift Card as payment.

Will my purchase of a Gift Card be taxed?

Sales tax will not be applied to purchases of Gift Cards at

If other merchandise is included in your order, tax will apply only to those items.

Will I be able to apply any coupons or promotions to a purchase of a Gift Card?

Generally, coupons, discounts and other promotions cannot be applied to the purchase of Gift Cards.

Are E-Gift Card subject to the same shipping and returns policies as other merchandise purchased on

For an E-Gift Cards, if you elect to receive a copy via email of the E-Gift Card you sent to someone else, you will receive a confirmation email once the e-Gift Card is sent via email to its intended recipient.  In general, the E-Gift Card is sent via email to the recipient once your online order with us is placed. Joeleene will not be responsible for delivery of the  E-Gift Card to an incorrect yet deliverable email address, or to a nonexistent email address, as provided by the purchaser.

The standard Joeleene Return Policy applies to any products purchased with an E-Gift Card, but Gift Cards themselves may not be returned.  Refunds of purchases made with your Gift Card will be placed back on the card or on a new card.

See our Shipping Policy and our Returns & Exchange Policy for additional information.

How do I use my E- Gift Card to make purchases at

To apply the balance of a Gift Card to an online purchase , simply enter the gift card number and PIN in the appropriate fields in the payment stage of our checkout process. The gift card number and the PIN for a  E-Gift Card can be found in the copy of the E-Gift Card sent via email to the recipient.

How do I use my e-Gift Card at a Joeleene Stores?

To redeem an E-Gift Card at Joeleene, print out the E-Gift Card email and present it at the time of purchase.  Please ensure that your print-out includes a barcode, the gift card number and the PIN (or that you know the PIN) at the time of the purchase.

Can I use both a Gift Card and a credit card to pay for an order?

If you are using both a Gift Card and a credit card to pay for an order, the full Gift Card value will be deducted first, and then the balance will be paid using your credit card.  For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

Do Gift Cards Expire?

Yes, Gift Cards are Valid for 24 months after the date of purchase. Merchandise Return Cards/ Store Credits are Valid for 12 months from date of issue.

Important Note About Pricing

Prices of products listed on our website are subject to change without notice. We do our best to correct any errors, inaccuracies or omissions we discover. We have the right to revoke any stated offer, including after an order has been submitted and your payment method charged. If your payment method has already been charged for the purchase and we elect to cancel your order, we will issue a credit to your payment account(s) in the amounts of the charge. For credit cards, individual bank policies will dictate when this amount is credited to your account. 


Promotional Codes may be offered from time to time. Promotional codes must be entered and valid at the time of purchase. Promotional codes may be limited to the amount of uses per customer. "Buy one Get one" Promo codes apply to one transaction per customer, split transaction are not permitted for these codes. Misuse of the promotional codes can result is a cancelled order. We reserve the right to cancel Promotional codes at anytime.


Sales & Promotions

Sales & Promotions
Terms and Conditions




 Tops Starting at $8

Dresses Starting at $15

 Jeans Starting at $40

Shoes Starting at $10



50% OFF


up to 60% off ELLIE VAIL JEWELRY

up to 60% OFF B LASHED

$15-$20 EYEWEAR


Additional Discounts Shown above with be apply on top of the last Marked Price. This Offer can not be combined with other offers. Offer applies only to purchases made In store. No Price adjustments for past purchases. All Sale and Discounted Items are Final Sale. This is an In Store Offer only and my differ from Promos Offered Online.

Following Consignment Brands are Excluded: Ellie Vail Jewelry, Madison Eyewear, Self Love and Confidence, By Jodi, B.lashed, and Dawes Cosmetics. 




 Tops Starting at $8

Dresses Starting at $15

 Jeans Starting at $40

Shoes Starting at $10



50% OFF


up to 60% off ELLIE VAIL JEWELRY

up to 60% OFF B LASHED

$15-$20 EYEWEAR



All order over $50 are eligible for free standard Shipping. Pricing will reflect at check-out. Should eligible products be returned the original cost of shipping as well as the return shipping costs will be deducted from the return amount. 

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