CREDIT CARDS

Joeleene accepts the following credit cards for online purchases:

• American Express

• Visa

• MasterCard

• Discover

​

The  total dollar amount of your order, including taxes and shipping will be charged to your card at the time of order placement. If your credit card is not authorized or the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page to try another form of payment.

We do not accept debit cards. Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.

​

TAXES

​

Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

​

GIFT CARDS and MRCs

Due to store closure gift card are no longer available for purchase. Physical Gift card and Merchandise return Cards can not be processed through out online system. Please email Support@Joeleene.com with your order, personal information, and Gift card number to be processed Manual.

You may check the balance of your E-Gift Card emailing Support@Joeleene.com. You will need your Gift Card number and PIN. Gift Cards are Valid for 24 months from date of Issue. Merchandise Return Card/ Store Credit is Valid for 12 Months from Issue Date.

​

 

GIFT CARD TERMS AND CONDITIONS

For cards purchased on Joeleene.com

Your purchase or use of a Gift Card constitutes your acceptance of the following terms and conditions:

E-Gift Cards purchased  at www.Joeleene.com expire in 24 months from purchase. Gift Cards are redeemable for merchandise at any store location and at www.Joeleene.com, Proof of E-gift card should be presented at the time of purchase and may not be redeemed for cash, except were required by law. You may also be required to provide your PIN when redeeming an E-Gift Card. Gift Cards will not be replaced if lost or stolen. Treat your Gift Card like cash. We are not responsible for unauthorized use of your Gift Card. For card balance, Email Support@Joeleene.com. Refunds of purchases made with this card will be placed back on card or a new card. Gift card are valid for 24 months from the date issued. Use of this card constitutes acceptance of these term and conditions. 

 

GIFT CARD FAQS

​

Is there a maximum dollar value on an E-Gift Card?

The total Gift Card amount cannot exceed $1,000.00 per card or $2,000.00 per order.

​

Can I purchase Gift Cards using a Gift Card?

At this time, we do not allow Gift Cards to be purchased using another Gift Card as payment.

​

Will my purchase of a Gift Card be taxed?

Sales tax will not be applied to purchases of Gift Cards at www.Joeleene.com

If other merchandise is included in your order, tax will apply only to those items.

​

Will I be able to apply any coupons or promotions to a purchase of a Gift Card?

Generally, coupons, discounts and other promotions cannot be applied to the purchase of Gift Cards.

​

Are E-Gift Card subject to the same shipping and returns policies as other merchandise purchased on www.Joeleene.com?

​

For an E-Gift Cards, if you elect to receive a copy via email of the E-Gift Card you sent to someone else, you will receive a confirmation email once the e-Gift Card is sent via email to its intended recipient.  In general, the E-Gift Card is sent via email to the recipient once your online order with us is placed. Joeleene will not be responsible for delivery of the  E-Gift Card to an incorrect yet deliverable email address, or to a nonexistent email address, as provided by the purchaser.

The standard Joeleene Return Policy applies to any products purchased with an E-Gift Card, but Gift Cards themselves may not be returned.  Refunds of purchases made with your Gift Card will be placed back on the card or on a new card.

See our Shipping Policy and our Returns & Exchange Policy for additional information.

​

How do I use my E- Gift Card to make purchases at www.Joeleene.com?

​

To apply the balance of a Gift Card to an online purchase , simply enter the gift card number and PIN in the appropriate fields in the payment stage of our checkout process. The gift card number and the PIN for a  E-Gift Card can be found in the copy of the E-Gift Card sent via email to the recipient.

​

How do I use my e-Gift Card at a Joeleene Stores?

​

To redeem an E-Gift Card at Joeleene, print out the E-Gift Card email and present it at the time of purchase.  Please ensure that your print-out includes a barcode, the gift card number and the PIN (or that you know the PIN) at the time of the purchase.

​

Can I use both a Gift Card and a credit card to pay for an order?

​

If you are using both a Gift Card and a credit card to pay for an order, the full Gift Card value will be deducted first, and then the balance will be paid using your credit card.  For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

​

Do Gift Cards Expire?

​

Yes, Gift Cards are Valid for 24 months after the date of purchase. Merchandise Return Cards/ Store Credits are Valid for 12 months from date of issue.

​

Important Note About Pricing

​

Prices of products listed on our website are subject to change without notice. We do our best to correct any errors, inaccuracies or omissions we discover. We have the right to revoke any stated offer, including after an order has been submitted and your payment method charged. If your payment method has already been charged for the purchase and we elect to cancel your order, we will issue a credit to your payment account(s) in the amounts of the charge. For credit cards, individual bank policies will dictate when this amount is credited to your account. 

 

Promotional Codes may be offered from time to time. Promotional codes must be entered and valid at the time of purchase. Promotional codes may be limited to the amount of uses per customer. "Buy one Get one" Promo codes apply to one transaction per customer, split transaction are not permitted for these codes. Misuse of the promotional codes can result is a cancelled order. We reserve the right to cancel Promotional codes at anytime.